| I contacted Mr. Tony at Viking Transport on 09/15 to ship a car from NY to FL.
He explained he was a broker and would list the vehicle for the agreed upon shipping price($590) and see if any driver would accept it. Fair! However, he wanted a security deposit(upfront - $150 - BIG MISTAKE) which isn't the norm in the vehicle shipping industry.
After 3-4 days, there was no feedback from Viking so I called - was given the run around - "oh the driver should have called you and/or will call in the next 24-48 hrs" or "its the busy snow season" or "NY to FL is a busy route".
Finally, after a week(on 09/22) - I called again and tried to cancel - Tony started discouraging me saying I need to find a driver first..blah..blah and was reluctant to refund the deposit.
I demanded he refund my deposit and he changes tunes and said he found a driver available right at that second but would need additional $100 more - I simply declined the bogus offer and am waiting for refund back into my credit card(takes upto 5 business days)
I would recommend shipping with a broker carrier and not just the broker alone unless you don't mind waiting for weeks.
Update: 09/26/2011 -
#1. Viking Auto tried to take this review down by claiming am not their customer. Had to send-in additional documentation to Transport Review to prove that transaction had occurred. What a pain!
#2. Its been couple of days since cancellation and so far I haven't seen the refund posted to my credit card. I will wait for another 2 days and call my credit card to dispute the charge.
Update; 10/03/2011 -
#1: Does not return calls only can email - got a reply stating will refund in the next 3-5 days.
Update: 10/14/2011 -
#1 : Emailed and Called several times to get my security deposit refunded.
As a retaliation, Viking Auto charged my credit card again for the second time and am fighting the charges with my credit card company and also have placed a merchant block so they don't charge me again.
What a nightmare and hassle!!! Stay away from this dishonest company. |
